Thursday, 15 January 2009

What YOU think should happen if you receive damaged goods via Mail Order!


COMMENT 1


Desire Fourie has left a new comment on your post "I need your help!":

Hi Helen. I don't think it is your problem at all. The sender/supplier should at all times ensure that its goods reaches the recipient in excellent condition ... after all its the supplier's reputation on the line ... a happy customer means a returning customer. Those padded envelopes filled with paper mesh is useless and makes a real mess of dust when it gets opened. It is also probably cheaper than the plastic bubble wrapped envlopes. You should mention this to the, if you have not yet done so. Have you read the fine print on their site? I think you should draft a formal letter setting out your grievance, demanding your reimbursement of the monies you've lost (the customer is always right) on an attorney's letterhead and have it signed by both you and the attorney and fax, scan/email and post it to the supplier.

A supplier should do anything to keep their customers happy ... especially in our current economic situation.

But hey then you can always visit my online shoppe Doing Life www.doinglife.co.za and have a squiz at what I have on offer (small selection, but good quality and fairly priced) and I promise that my orders are always posted well wrapped in bubble envlopes ....

Hope you can sort this out soonest!!!!

Hugs from Desire

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Posted by Desire Fourie to Scrap Addict at January 15, 2009 7:27 AM
Desire Fourie has left a new comment on your post "I need your help!":


COMMENT 2

jacki janse van rensburg has left a new comment on your post "I need your help!":

oh dear!

i would never think of sending something in a waterproof envelope, as i would not expect mail to get wet.

i do not send stuff by mail much, but i will keep it in mind for the future.

how waterproof do you think those padded envelopes are? i have never looked at the so closely.

if i was the sender, i don't know how i would react, but i would certainly bear it in mind for future parcels.

jacki

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Posted by jacki janse van rensburg to Scrap Addict at January 15, 2009 11:58 AM

Anonymous has left a new comment on your post "I need your help!":

COMMENT 3

Cathy has left a new comment on your post "I need your help!":

Shame man I feel for you... wrinkled/crinkled paper is not nice to get. I don't know if there is much that can be done to fix the situation. If the online shop feels real bad about it they might resend the stuff to you, but not sure on that one even. I would think that in future they should definately put the papers into plastic to prevent this sort of thing... padded envelopes with card to prevent bending are one thing, but waterproofig is also needed. Good luck.

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Posted by Cathy to Scrap Addict at January 15, 2009 10:16 AM


COMMENT 4

Michelle Ramsay has left a new comment on your post "I need your help!":

SOmewhere in the delivery process, it must have been put on the ground which was wet and being in cardboard, probably soaked it up. I would personally contact the post office and explain the situation and see what they say as you might be able to fill in a claim and I would also contact the place you ordered from and let them know and see what happens.

I had a sittuation once when ordering from America, they put a higher value on the parcel and I therefore had to pay higher duties when it arrived here. I politely asked them to be specific with their value and explained the situation. They refunded me the whole amount of duty that I had paid!!!

It is worth a try.

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Posted by Michelle Ramsay to Scrap Addict at January 15, 2009 10:15 AM


COMMENT 5


Vicki has left a new comment on your post "I need your help!":

Now that would really annoy me to receive scrappy stuff in that condition. I would be getting back in touch with the scrappy shop first to see if they would be prepared to do anything because who sends papers unprotected???? Here in NZ all our papers are sent in plastic bags and then inside pizza boxes and everyone does it that way.

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Posted by Vicki to Scrap Addict at January 15, 2009 9:20 AM


COMMENT 6

Hi Helen

Have you approached the retailer concerned (I read the post in a hurry and with a nightmare headache)? If not, give them a chance to rectify the error which is clearly on their side. This may be the first time that “rain” has gotten to one of their orders. I wholesaled as you know and I didn’t always put my paper in plastic (an oversight as you point out). They must change it!!

Joanne

www.TalkScrap.blogspot.com

COMMENT 7

topkatnz has left a new comment on your post "I need your help!":

In NZ, if goods are damaged when posted via NZ post, they will cover the cost of goods and postage costs ... the recipient just has to file a claim. However, water-damageable goods should be water-proofed by the sender; and if I received goods that I feel were damaged by their negligence - I would alert them in the first instance expecting replacement or refund. This also would help them to be aware, and avoid future issues. If this doesn't happen I would not deal with that company again ... it's never a bargain, if it is unuseable! even if they do offer to refund, I might think twice about buying from them again ...?
As for salvage ... could you iron the paper? and just settle with a slightly distressed look ...
Good luck ..


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Posted by topkatnz to Scrap Addict at January 15, 2009 2:33 AM
Posted by topkatnz to Scrap Addict at January 15, 2009 2:40 AM

COMMENT 8

andrea robertson has left a new comment on your post "I need your help!":

Let me guess, they said there was nothing they could do and it wasn't their fault - that has always been my problem with business today, they have forgotten about service...it is all about money.

In my opinion bollocks to that - at Scrapkits Tracy and I always waterproofed our kits and tried to ensure that they arrived with the customer in perfect condition....on the two occassions where this didn't happen once when a tub of paint opened in transit and once when a bag was burst by the post office the customer received the new product with no questions asked and they sent the damaged stuff back to us.

I would get really stroppy and insist!!!!

Hope you get it resolved
xxx
A

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Posted by andrea robertson to Scrap Addict at January 14, 2009 11:02 PM

TO ALL OF YOU WHO TOOK PART IN MY LITTLE "ONLINE SURVEY" -THANK YOU-BLOGGERS ARE THE BEST!

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